Focus Areas & Company Goals

COMPLIANCE & ETHICS

At Enterprise Holdings, Compliance & Ethics means adhering to federal, state, local and foreign laws, and embracing and displaying the highest standards of integrity in the day-to-day conduct of our business. Following through on these responsibilities earns us the trust, credibility and customer loyalty we need to build our brands in the marketplace and helps us build employee engagement and job satisfaction.

TOP FOCUS AREAS

  • Awareness. Create and maintain a pervasive awareness of the program, its practices, and the mean by which to report concerns.
  • Integration. Develop shared understanding of what it means to operate in compliance with law and regulation and in accordance with ethical principles.
  • Identification. Identify and remediate compliance and ethics risks, vulnerabilities, and lapses.

FY24 COMPANY GOALS 

1. Create and maintain awareness of the Compliance and Ethics Program, compliance and ethics requirements and expectations, and the means by which to report concerns. 

§Ensure awareness of ethical sales practices and leading with integrity.
§Regularly communicate the importance of compliance with Privacy Principles including participation in Global Privacy and Information Security communication campaigns (e.g., Privacy Awareness, Spring Cleaning, Security Awareness).*
§Ensure full participation in, and timely completion of, Code of Conduct, Anti-Corruption, Fair Competition, Federal Government Contracting, Data Privacy, and Optional Protection Product Sales Practices training.
§Utilize CE Toolbox communication materials to drive awareness of compliance and ethics principles and participate in Corporate Compliance & Ethics Week Nov. 5-11.


2. Ensure compliance with law and regulation and adherence to ethics principles. 

§Develop and implement procedures and controls to ensure compliance with the Code of Conduct, and Anti-Corruption, Competition, Federal Government Contracting, Data Privacy, and Optional Protection Product Sales Practices policies.
§Develop and implement the suggested actions on the Group Privacy Framework, including proper handling of privacy questions, concerns, or incidents. *
§Periodically measure employee knowledge of key compliance and ethics requirements and expectations (e.g., Microsoft 365 Form surveys/ quizzes).
§In response to findings of non-compliance with law and regulation, misconduct, and ethical lapse, take appropriate disciplinary action, implement remedial measures, and leverage “lessons learned” to educate employees on expectations.  

3. Proactively identify compliance and ethics risks, vulnerabilities, and lapses.

§Utilize Internal Audit data-analytics tools (“Continuous Monitoring” reports) to identify activity that may indicate non-compliance with law and regulation, misconduct, or ethical lapse.
§Utilize the Privacy Third-Party Data Sharing Inventory Template to identify areas of potential risk.*
§Develop and utilize Group-specific data-analytics tools and audits to identify activity that may indicate non-compliance with law and regulation, misconduct, or ethical lapse.
§Develop and utilize mechanisms to identify improper sales practices, including the use of customer complaint tracking.
  • Conduct root-cause analysis for investigations and document and discuss as part of CEC meetings. 


Compliance & Ethics FY24 Tips for Success 

Helpful resources for Compliance & Ethics on the Hub:  

•*Newly added FY24 Priority Areas 


WORK LIFE QUALITY

At Enterprise Holdings, Work Life Quality means providing an atmosphere that challenges all employees to do their best work, helps them to achieve successful careers and balance them with their personal goals. Helping employees achieve higher satisfaction and engagement can drive outcomes including stronger productivity, improved retention and can contribute to long-term success.

TOP FOCUS AREAS

  • Work/Life Integration. Provide a work environment that enables employees to plan for successful careers and balance them with their personal goals.
  • Talent development. Offer resources and support to enable employees to be successful. Help people proactively and clearly identify personal career goals – and have a clear plan to achieve them.
  • Engagement. Build a committed workforce that is performing at a high standard of effectiveness, productivity and job satisfaction.

FY24 COMPANY GOALS  

1. Understand, embrace, and educate on the importance of addressing employees’ need for flexibility and implementing change to allow for it, while understanding the need to align the employee’s goals to the needs of the business.

2.  Help employees explore opportunities available, which could include the development of personal career plans for their professional futures, and provide resources to help them better understand organizational opportunities.

3.  Implement best practices for group-wide initiatives across all brands, work groups and lines of business to drive improved employee engagement and performance.

Work Life Quality FY24 Tips for Success


PHILANTHROPY & COMMUNITY RELATIONS  

At Enterprise Holdings, we use community engagement as another way to build our external brand, support employee volunteering, and invest in community development.  For example, when we support community causes and initiatives that improve the communities our employees support, we strengthen, define, and enhance our brand.

TOP FOCUS AREAS  

  • Understand the Community Need. Listen to your employees and community leaders to find the most pressing needs to address. 
  • Relationship Development. Gain access and build rapport with influential community leaders, and other partners who can provide valuable insights on where to best partner.
  • Community Engagement. Demonstrate our value by engaging in relevant social and cultural issues. 
  • Partnership. Support initiatives of key community partners that result in long-term goodwill in the communities we serve.
  • Collaboration. Facilitate collaboration between the field and Enterprise Holdings corporate entities (Philanthropy, Office of Diversity, and the Foundation) to leverage key community relationships.

FY24 COMPANY GOALS   

1.  Philanthropy 

  • Engage employees and partners in Enterprise’s philanthropic efforts across all lines of business.
  • Choose causes and projects that will have an impact on the community.
  • Stronger Together Employee Giving participation should reflect an active campaign that focuses on building employee awareness and engagement.

2. Community Relations 

  • Execute local Group efforts to evaluate partnership opportunities with top five charity/cause of choice; work to leverage those partnerships to advance employee giving/employee volunteering, and community development.
  • Increase employee participation and engagement in our strategic relationship-building efforts by:
    • Identifying three employee charities/organizations strategic to community development, employee interest, and company brand building.
    • Increasing participation in charitable organization support by 5 percent vs prior year efforts. 

Philanthropy & Community Relations FY24 Tips for Success


SUSTAINABILITY & ENVIRONMENTAL HEALTH/SAFETY

At Enterprise Holdings, we focus on four elements: protecting employees and customers, compliance, management, and solutions. We are committed to understanding our environmental impact and adopting measures to reduce it. We go beyond compliance and implement best practices to better protect employees, customers and the environment.

TOP FOCUS AREAS

  • Protecting Employees and Customers. Educate employees how to maintain a safe and healthy workplace for their co-workers and customers and act on their concerns. Investigate each employee incident and accident to determine how they can be prevented.
  • Ensure Compliance. Identify the environmental, health, and safety laws, regulations and ordinances that apply to our business operations and ensure that our operations comply.
  • Effective Management. Monitor the environmental impact of our operations, specifically the key resources we consume through ENGIE Impact – electricity, natural gas, water, as well as waste management.
  • Solutions. Collect and continually review Sustainability & Environmental, Health, and Safety data to identify trends and develop solutions.

FY24 COMPANY GOALS 

Sustainability Goals 

To support the focus area of reducing impacts:

Sustainability Goal 1: Conduct an energy efficiency assessment.

Sustainability Goal 2: Identify your Top 5 energy efficiency priorities that will decrease energy consumption.

Sustainability Goal 3: Utilize ENGIE to record your utility and water usage and waste data.

Environmental Health and Safety Goals

To support the focus area of protecting employees and customers:

EHS Goal 4: Maintain better than company average Total Recordable Incident Rate (TRIR)

EHS Goal 5: Improve Group Total Recordable Incident Rate vs previous year

To support the focus area of ensuring compliance:

EHS Goal 6: Maintain zero gaps in injury recording

EHS Goal 7: Maintain zero overdue third-party audit findings

EHS Goal 8: Maintain zero overdue fuel system management issues

EHS Goal 9: Maintain 100% complete best practice and legally required compliance training

EHS Goal 10: Complete EHS self-audits at each site


Sustainability & Environmental Health and Safety FY24 Tips for Success

GOVERNMENT RELATIONS 

At Enterprise Holdings, our Government Relations efforts build and strengthen strategic relationships with influential organizations, civic leaders and key public officials. We view these relationships as another way to build our business and our brand. We focus on representing our values by having a strong voice on legislative issues and public policy decisions affecting our business, our employees and our customers.

TOP FOCUS AREAS 

  • Relationship Development. Gain access and build rapport with influential community leaders, government officials and other partners on public policy issues.
  • Community Engagement. Demonstrate our value by engaging in relevant community issues, be they social, cultural or business.
  • Partnership. Support partner initiatives that result in long-term goodwill and favorable reputation for Enterprise Holdings Inc.
  • Collaboration. Facilitate collaboration between field operations and corporate to enhance key community relationships.

FY24 COMPANY GOALS  

1. Focus on grassroots program and initiatives in your community/market.

2. Increase participation in the PAC campaign (specifically what level of PAC participation or improvement over prior year you expect). For groups outside the US, where PAC participation is not permitted, a second goal is: Strategically integrate your community service activities with your grassroots program.

Government Relations FY24 Tips for Success

Government Relations FY24 Additional Tips

DIVERSITY, EQUITY & INCLUSION 

At Enterprise Holdings, having a diverse, equitable and inclusive workplace affects every aspect of the business – hiring, retaining the best talent, customer service, interacting with vendors and attracting new business. The demographics of our customers, employees, and marketplace are becoming more diverse. Here is what we know: a diverse talent that mirrors the community is a distinct competitive advantage. Our focus on an equitable and inclusive culture allows all employees to bring their best self to work every day. By doing so, we create a culture where all employees are inspired to share their passions, talents, and ideas. A diverse supply chain allows our company to foster growth and opportunities for historically underutilized suppliers, while also mirroring the communities in which we operate.

TOP FOCUS AREAS

  • Inclusive Culture. A culture that celebrates the diversity of the communities we serve and creates a sense of belonging for all. 
  • Workforce Representation. Target a balanced employee representation at all employee levels, as measured by your workforce utilization analysis. 
  • Recruiting. Identify top diverse recruiting sources and hire top talent that reflect local MSA. 
  • Diverse Spend. Include diverse suppliers in your supply chain to reflect our communities. 

FY24 COMPANY GOALS

  • Create a workforce, at all levels, that mirrors the communities that we serve. 
  • To create a workplace where all employees share a positive connection to the organization and their peers, perceive that everyone has an equal chance of succeeding and feel safe to express thoughts, ideas, and concerns.
  • Create a diverse supplier and vendor base that bears a reasonable relationship to the communities we serve. 

In addition to your application, the judges will also review data and the reports listed:

  • Monthly Diversity Metric Report
  • Monthly Regional Subsidiary Diverse Spend Reports

Diversity, Equity & Inclusion FY24 Tips for Success